Complete Disappointment

<p>On the 13th of July I sent an email to the ********** requesting that they note I will be travelling abroad and supp**** the dates and the countries. As at yesterday after numerous follow up emails I registered a complaint with the "Complaint Resolution Suite". Absa ActionLine ********** I then get an email telling me Ihey have forwarded my email to ********** the same email address which has igniored me and if i dont hear from them by next week Thursday the 27th July 2017 I should let them know. How ridiculous and uncaring can they be???? This is the last email I received: surely a Complaint Resolution Suite she see that the matter is attended to immediately. Accept responsibility and take ownership of the simple request (now a complaint) and resolve it straight away not just forward your emai. This is the latest email I have received from the Complaint Resolution Suite . Customer service/satisfaction does not appear to the main Key performance are for this department and the writer Stanton Van Der Merwe</p> <p>Dear Mr Despy</p> <p>Thank you for your e-mail.</p> <p>Please be advised that we have logged a complaint for you and forwarded your frustration to our Credit Card division.</p> <p>We have not asked you to contact them.</p> <p>Should you not receive feedback by latest Thursday next week, please reply to this email in order for us to escalate.<br /> <br />Kindly accept our apologies for any inconvenience.<br /> <br />Should you require any other assistance or information, please email us again at ********** /> <br />Regards<br /> <br />Stanton Van Der Merwe<br />Complaint Resolution Suite<br />0800-41-41-41 <br />www.absa.co.za</p>