1 reviews | Active since Apr 2011
Complete Apathy
I had a ***** case with my credit card. I phoned ABSA ***** to report this. Sent them the required forms etc immediately. Its now calendar week since this has happened and I haven't even received a confirmation that someone is working on my case or received my forms. just mails asking me to send the forms again. Lisbeth who is handling my case seems to be completely ignoring me. Considering the amount of money ****** from my ABSA card and how traumatizing this is to start with. The complete apathy with which I have been treated is appalling to say the least. Don't bother phoning as no one knows what is happening and don't care to help. As soon as this matter has been resolved I will be moving my CC to someone else.
Dear Mr. Marais, my name is Claudette Lewis. I will facilitate the resolution process for you. An official ***** complaint was logged under reference ***. ***** matters are often complex, and progress will be provided within the next 15 working days.
Regards
Claudette
Dear Mr. Marais, my name is Claudette Lewis. I will facilitate the resolution process for you. An official ***** complaint was logged under reference ***. ***** matters are often complex, and progress will be provided within the next 15 working days.
Regards
Claudette