Complaints line does not respond

<p>I lodged a complaint with your actionline email on 14 March 2016. i received an automated response to confirm my email was received, and a response from the rep who would be handling my complaint. the reference number is ********** . after several follow ups on email and calls, there still has not been a single email to suggest if you are working on my issue, or when you will be in a position to give me a response. it has now been over a month I have been waiting for any feedback. My experience with Absa and all its products and services has never been anything but dissapointing.</p>