Complaints here is not even helping
After I complained about my account being blocked due to FICA we now stand at 7 months. ABSA promised to sort this out. Hoo-Haaa, seems the responder here is equally ***********. If you don't get my account unblocked TODAY, I'll move my accounts to another bank. I'm tired of your incompetence. My 'bank manager' is clearly appointed for the wrong reasons and that reflects on you. And that also goes for your FICA manager at head office
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Replies (6)0
Replies (6)'s updateReviewer Update
12 Jul 2022, 23:04GET ME ANOTHER BANK MANAGER. I REFUSE TO WORK WITH DONALD ANY LONGER!!!!!!!!!!!
's update12 Jul 2022, 23:04
Reviewer Update
GET ME ANOTHER BANK MANAGER. I REFUSE TO WORK WITH DONALD ANY LONGER!!!!!!!!!!!
's updateReviewer Update
13 Jul 2022, 12:06You said that twice already in the past 7 months. You and Donald should both be fired
's update13 Jul 2022, 12:06
Reviewer Update
You said that twice already in the past 7 months. You and Donald should both be fired
Absa's replyOfficial
13 Jul 2022, 12:31Dear Inet
I fully understand your frustration and here I am caught in the middle as a facilitator between you and the banker.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I fully understand your frustration and here I am caught in the middle as a facilitator between you and the banker.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply13 Jul 2022, 12:31
Official
Dear Inet
I fully understand your frustration and here I am caught in the middle as a facilitator between you and the banker.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I fully understand your frustration and here I am caught in the middle as a facilitator between you and the banker.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
's updateReviewer Update
13 Jul 2022, 13:22Well if you appoint *********** people, don't ask for my understanding. How would you feel being blocked for 7 months and getting a reply like this? You're caught up for months now and this is the best excuse you can give me????? Get me another manager and unblock my account so I can release my funds and move it to another bankl!!!!!!!!!
's update13 Jul 2022, 13:22
Reviewer Update
Well if you appoint *********** people, don't ask for my understanding. How would you feel being blocked for 7 months and getting a reply like this? You're caught up for months now and this is the best excuse you can give me????? Get me another manager and unblock my account so I can release my funds and move it to another bankl!!!!!!!!!
's updateReviewer Update
13 Jul 2022, 13:543rd of June you also promised a resolution. What have you done until then??????
's update13 Jul 2022, 13:54
Reviewer Update
3rd of June you also promised a resolution. What have you done until then??????
Absa's replyOfficial
13 Jul 2022, 14:46Our office received confirmation from the Banker that the account has been deferred and the FICA lock lifted.
Absa's reply13 Jul 2022, 14:46
Official
Our office received confirmation from the Banker that the account has been deferred and the FICA lock lifted.