Complaints about Absa account

I am sick and tired of you Absa people 😑 😪 in order for me to get help by Absa I've to always have report here first, I don't understand why it like this, I've a huge concern about the I'D Num you guys created for me, I am asking you people to please fix it ASAP, even your staff are unable to help me whenever I visit your branch or call the customer service because of the I'D Num that you guys created or gave that is not in the system or recognised by the home affairs...

I've been trying to get hold of you people since Friday because I saw on my banking app, I've been charged R236 for admin fee which I don't understand why I've been charged for that, can you guys please sort it ASAP because it driving me insane, I've got FNB account their way better than you guys...