Complaints

Hi good morning. I was insured my bakkie with absa idirect for the past 2 years then i decided to buy new car and i included it.i agreed with them to to insure both vehicles 'later i cancelled my new car but unaware they cancelled both.that was the month of November no premiums was taken there for later on January i was told my policy was lapsed without consulting me.i feel like offended cuase they didnt act proffessional to me.they also knew that i was about to find my cash back