Complaints

On the 11th of October a number of duplicate debits happened on my account to thetune of R12000 yet my overdraft is R1000 with them from Absa bank I contacted them and I was told they could see that it was their fault and this will be rectified today is my payday and an amount of R12000 was debited from my account and it seems like absa is not willing to help because I have tried every means possible to rectify this to no avail right now am so angry with Absa and even its complaints department is not willing to help.