Complaint Travel Insurance Absa

Ombud for Financial Services Providers Complaint ABSA _ Travel Insurance EUROP Assistance. On 1.11.2016 the abovementioned complaint was lodged with the Ombud. Acknowledgement of receipt was duly received on 2.12.2016. Case Administration Manager Ilne Potgieter was appointed. Reference no FAIS -06978-16/17-WC3 The Ombud set 8.2.2017 as the return date for ABSA to respond. Since all queries were ignored by the OMBUD regarding progress made. It now transpired that Ilne Potgieter left the service of the OMBUD (telephonic 8.12.2017) We would like to find out what the status of the matter is. MJ LANGENHOVEN (Mr) JS LANGENHOVEN (Mrs)