Complaint - Terrible Customer Service

To ABSA Credit Control.

This is a letter of complaint and needs urgent attention.

I have on a number of times tried to make contact with your credit department in the hopes to arrange a payment plan for my vehicle, that is currently in arrears due to me being out of work.

I have also on a number of occasions tried talking to the call centre and have been rudely treated with no assistance from any of the relevant departments with the call centre staff demanding I pay the arrears.

As mentioned, a number of times, I had been without work with very limited recourses to funds. Hence the reason for me trying to arrange a payment plan so that you at least receive some sort of payment from me towards the vehicle I had purchased using your facilities. There has also been a number of attempts of me trying to make contact with your credit department to arrange payments, understanding that I am in arrear with my payment. There has been NO reply to any of my emails or phone calls.

I keep receiving “resolved” communication when this matter is far from resolved.

I now understand that you are trying to repossess the vehicle when I have tried to settle this dispute and make payments.

Please see the following dates of attempted communication sent to ABSA.

1. Email Date – 12 June 2020 2. Email Date – 4 September 2020 3. Email Date – 7 September 2020 4. Email Date – 8 September 2020 5. Email Date – 10 September 2020 6. Email Date – 14 September 2020

I now ask for you to get back to me urgently to resolve this issue and allow me to make payments to the vehicle.

I look forward to your reply.

Many thanks.

Siobhan