Complaint resolution

<p>I bought a prepaid electricity token on the 3rd of August, the money has been deducted from my account but I have yet to recieve the token. I logged a complaint ono th 4th. To my surprise i recieved a response almost immediatly, that's where the good news ends. After providing my accouint number and the amount paid I recieved no further communication, whne I phoned the call center I was told it takes 3 days to proccess a complaint. Well here we are on the 3rd working day and still nothing. </p> <p> </p> <p>My refrence number is ********** </p>