Complaint Regarding Poor Service from Consultant Benjamin

Dear ABSA Home Loans Team,

RE: Account Number: 80-9***

I am writing to express my dissatisfaction with the service I received from one of your collections consultant, Benjamin.

• On Wednesday, 18 December 2024, I called your customer service line and spoke with Benjamin. Unfortunately, he hung up on me during the call. • I called again today, December 19th, at approximately 8:55 AM, and instead of apologizing and assisting with my inquiry, Benjamin was very rude. • He provided me with a manager's contact number, ***, for Roche Strauss, but this number does not exist when dialed. • When I called back, I was connected to Benjamin again, and he once more rudely hung up on me.

I am extremely disappointed with this level of service and expect further action to be taken regarding this matter. I request that Benjamin call me back to apologize for his behavior and that I receive feedback on the actions taken to address this issue.

Thank you for your attention to this matter.

The number that I called from was ***.

My number: ***