JM
Joyce M
1 reviews | Active since Mar 2012
06 Nov 2025, 10:07
Complaint Regarding Poor Service from Call Centre Agent
Call centre agent was rude and dismissive about my account issue.
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Replies (2)0
Replies (2)JM
Joyce M's updateReviewer Update
06 Nov 2025, 13:48 Thank you for the urgent response. However, what transpired was that I was trying to explain the situation I’m currently facing with the lawyers who are contacting me regarding the R264 they claim I owe Absa. I wanted her to investigate the matter on her side, but instead of assuring me that she would do so, she told me to make the payment and warned me about the repercussions of not paying. Her tone of voice was not welcoming at all, which made me feel uncomfortable. Her name is Dimakatso
JM
Joyce M's update06 Nov 2025, 13:48
Reviewer Update
Thank you for the urgent response. However, what transpired was that I was trying to explain the situation I’m currently facing with the lawyers who are contacting me regarding the R264 they claim I owe Absa. I wanted her to investigate the matter on her side, but instead of assuring me that she would do so, she told me to make the payment and warned me about the repercussions of not paying. Her tone of voice was not welcoming at all, which made me feel uncomfortable. Her name is Dimakatso
Absa's replyOfficial
06 Nov 2025, 14:52Dear Joyce Mushipe, Please be informed that the matter has been escalated to our Collections management for urgent attention and feedback, I will keep you informed, from Marvelkus Chauke.
Absa's reply06 Nov 2025, 14:52
Official
Dear Joyce Mushipe, Please be informed that the matter has been escalated to our Collections management for urgent attention and feedback, I will keep you informed, from Marvelkus Chauke.