Complaint Regarding Poor Service Experience on ABSA Call Line

Dear ABSA Customer Service,

Yesterday, at 14:14, I called the ABSA customer service line (***) to inquire about fees that were deducted from my bank account without my authorization. During this call, I spoke with a representative whose name I unfortunately cannot recall due to the frustration I experienced.

I found the representative's behavior to be unprofessional and discourteous. She was unwilling to listen to my concerns, and when I attempted to address my query, I had to repeatedly ask her to allow me to speak. To my surprise, she abruptly ended the call without providing the necessary assistance or calling me back, even after accessing my account and beginning to provide details about the fees in question.

I believe this conduct does not meet the standard of service expected from ABSA. As a paying customer, I expect courteous and professional handling of my queries. I request that this matter be reviewed, and that appropriate action be taken to address this instance of poor customer service.

I look forward to your prompt response to resolve this matter