Complaint Regarding Non-Responsive Service and Incorrect Account Details Absa Bank

I am writing to lodge a complaint regarding my ongoing issue with Absa Bank, which remains unresolved despite multiple attempts to seek assistance.

I opened a business account under the name Umthi-Mkhulu Organisation, a registered Non-Profit Company (NPC). However, the bank statements and confirmation letters incorrectly display my personal name instead of the organisation’s registered name. This error has caused significant inconvenience for our operations and official documentation.

I initially contacted Absa Business Banker by the name of Yonela Melane on 28 November 2024 and followed up on 29 November 2024 and on the 6th December 2024, providing all necessary NPC registration documents and requesting the correction. Unfortunately, I have not received any response or resolution from the bank.

This lack of communication and service from Absa Bank has left me with no choice but to escalate the matter through your platform to seek a resolution.

I would appreciate it if Absa Bank could address this issue promptly and provide a solution that reflects the correct account details.

Thank you for your assistance in bringing this matter to the attention of Absa Bank.