Complaint regarding inconsistent transportation allowance payment and overall service

Dear Absa Customer Service Team,

I am writing to express my disappointment and frustration with the inconsistent payment of my transportation allowance. Despite previous discussions and agreements, the allowance has not been increased as promised.

Last month, I noticed that the payment was not updated as agreed upon, and I immediately brought it to the attention of our trust officer. Unfortunately, I did not receive a response or resolution. I chose not to escalate the matter further, hoping that the error would be corrected this month.

However, to my surprise, the transportation allowance remains unchanged this month. This inconsistency has caused me inconvenience and frustration, and I am left wondering what I should do in such situations. Is it fair to expect me to constantly follow up on errors that should not have occurred in the first place?

I have had to resort to using HelloPeter on multiple occasions to address various issues with our trust account. I am consistently disappointed with the level of service provided by our trust officer.

As a result, I am starting to lose confidence in Absa Trust's ability to manage our account effectively. The constant need to escalate issues through social media platforms like HelloPeter is not only frustrating but also embarrassing. I believe it's time for me to reconsider our business relationship with Absa Trust and explore alternative options that can provide the level of service and expertise we expect.

I hope that you will take my complaint seriously and take prompt action to resolve this issue. However, I also expect a higher level of service moving forward. If not, I will be forced to take my business elsewhere.

Thank you for your attention to this matter.

Sincerely,

Ms Maphakela