Complaint regarding ABSA Vehicle Finance accounts

I have been trying to get a query on my ABSA Vehicle Finance resolved from the 28 March 2022. My Vehicle Finance account expires today 7 June 2022.

To this day I have had no feedback or phone call from ABSA, every time I phone the query gets escalated to a teamleade and then that teamleader will phpne me back once they have atended to the escalation.

The last escalation was done on the 1 June and the teamleader Khanyi was supposed to phone me back within 24 hours, but no teamleader has phoned me back, When I phoned today to again follow up , I was again told no manager/teamleader is availble but they will phone me back.

I am at witts end, what more do I need to do to get someone at ABSA to phone me back, I have phoned I emailed, I have complained, but still no reaction.

I guess the last and maybe only thing left for me to do, is not to pay my account maybe then someone will phone me???????