Complaint-Poor service

What a disgrace of a service We got today??? My mom and I visited Absa kolonnade to enquire why her account was closed…the level of service we got…no amount of words cannot discribe how poor it was!!! Till now we don’t know why her account has been closed…those tellers, consultants and the branch manager have no sense of energy or know what is the meaning of client services, ive never been so disappointed in my bank…My mother’s words. The manager couldn’t even lead us or direct us to the relevant department to enquire the query since he said he can’t help us…so our question is after all the years with this bank is this service we deserve…disappointing does not come close to how we felt today at absa kolonnade…we were there for more than 5 hrs and even after that no one could help us…this service is a disgrace…all my mother did was apply for credit at Nedbank which was approved and she’s wanted to use the funds today for a building project…mind you we don’t stay in pta…we had to travel all the way…as we speak she has changed her salary because she’s used…