sS
sonet S

1 reviews | Active since Nov 2014

08 Nov 2016, 15:03

COMPLAINT! POOR SERVICE!!!

<p>I went to Absa Eastgate this morning.... had such a bad experience... the staff is so ***********... they give you incorrect info. I asked them where I need to go to get a release session form.... they told me to stand in the que of the tellers... after standing for an half an hour.... they told me that I need to customer services...where I waited another half an hour.... then the consultant Lindiwe could not even help me... I spend a hour waiting and then to be told that the homeloan account people does not answer there phones... I could not wait for another half an hour and had to leave.... when back in the office... I phone Absa Homeloans once again ********** 007... no joy again!!!! they told me I need to go to branch... I WILL BE CLOSING MY ACCOUNT SOON WITH ABSA.... AS I REALLY THINKS THEIR SERVICE IS VERY VERY POOR!!!!!!!!!!!!!!</p>

0
Replies (1)
Absa
Absa's reply09 Nov 2016, 06:41
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with an account or ID number to enable me to lo a formal complaint for you, this will be escalated to the relevant Branch Area Manager to investigate and resolve.

Kind regards

Claudette

Best regards,