Complaint on bad service and harassment

I was contacted by William Venter with regards to my arrears and requested time to settle the arrears as I am aware that according to NCA customers have the right to request time to settle arrears and to make payment plans. William and other ABSA staff started threatening me that they need to repossess the car and would not give me the chance to negotiate settlement of the arrears. They immediately took this matter to the lawyers and I was never given the chance and option to clear the arrears. Now a court order has been instituted which I think is not fair because as far as I know I should be given time to try and pay the arrears. Absa has been my worst experience with regards to vehicle and asset finance. They are quick to repossess and do not care about the customer's situation. That is very selfish of them and I am very appalled at the service and treatment I have received from this bank. If I had known I would not have purchased a vehicle through ABSA. Now I am about to lose it over arrears of just R17,000 ONLY after paying for almost a year. PATHETIC!!!!