Complaint of Poor Service by Absa Bank.

To whom it may concern Monday 21/01/2019. (there are various other e-mails not included in this message ...).

As detailed in the various emails below (from Saturday the 12/01/2019), I have been trying to resolve an issue I am having with access to my Internet Banking ... , & all I ask is that the RVN/ also known as the TVN Number be linked to my UK Mobile Contact Number (which is said can be done & would take 24/ 48 hours), however to date (being the 21st/01/2019) has still not been resolved.

I contacted the Bank last week Saturday the 12th January & spoke to Tshepo Ramphela who said that it would be resolved in the next 24/ 48 hours, however I have had absolutely zero feedback from anyone at Absa Bank (to date) unless I send an e-mail ... , & still the problem has not been resolved.

I also asked how do I go about transferring some of my funds from either my Savings Account & or my Money Market Account, into my Nationwide Building Society Bank Account in the UK ? however nothing has been done in this regard, where do I go from here ?

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The e-mails read as follows: Internet Banking Access via RVN to my UK Mobile No.

Neal Leeder ********** Sat, 12 Jan, 08:58 (9 days ago) to tshepo.ramphela, Tshegofatso.Moremi, Ice

Good Day Tshepo.

Hi Tshepo please acknowledge receipt of this e-mail ASAP. Please assist in Linking the RVN Number to my UK Mobile No: My UK Contact No is +***82

The 2 Previous RVN Reference No are: c- ********** 3 as well as c- ********** 5

1). Attached are the two documents needed to re-instate access to my Internet Banking. I am currently Unable to Pay any of my Beneficiaries or Transfer Money, as the Transaction Verification Number (TVN) is linked to my Old Cell phone Number which is No Longer in Service (the number is no longer in use as the Cell phone Contract was Cancelled).

Prior to me Emigrating to Northern Ireland I was at the Bank (Absa Cresta) to have the Transaction Verification Number (TVN) sent to me via E-mail however was not done, or has been put back to the Cell phone Number which is no longer in use.

1.1) Alternatively can one have the TVN (also known as the RVN Number ?) sent to my UK Contact Number ? which is as follows: +***82. With technology being so advanced I am of the opinion this should be possible. If one lives in another country & has No one to act on there behalf how would you resolve the problem I am currently faced with ?

I unfortunately am not in a position to call you on a land line, as calls from the UK are very expensive (as I previously found out making a 30 minute call a month ago, cost me the equivalent of R900-00. Should we need to communicate, please do so via e-mail, alternatively I can WhatsApp Call you on a Mobile/ Cell phone using my Data (of which l am unlimited ...).

2). Furthermore, how do I go about transferring some of my funds from either my Savings Account & or my Money Market Account, into my Nationwide Building Society Bank Account in the UK ?

Hope you can assist in resolving the problem ... , & answer the question in relation to transferring funds into a UK Account. Look forward to hearing from you.

For further assistance (or other info in this regard) the Bank can Contact my Girlfriend Deirdre Venter on ********** or E-mail her on: ********** alternatively respond to this e-mail.

Many thanks & would appreciate it if this be treated as Urgent as I have Bills to Pay. My South African ID Number is: 691 ********** 082 Regards

Neal Leeder.

********** Mobile No: +***82 Northern Ireland.

Virus-free. www.avg.com 12

Neal Leeder ********** Fri, 18 Jan, 15:00 (3 days ago) to Tshepo:, Tshegofatso:

Good Day.

Hi Tshepo, thank you for getting back to me earlier today (around 14h48 SA time), however I have since had no further feedback. Note: I am available the Entire Weekend (Saturday & Sunday) to resolve any issues. Await your response ASAP (as per your e-mail you will get back to me shortly that was almost 2 hours ago ...), hope to be before the end of business today (however seeing that it is now +- 17h00 in South Africa, I guess Saturday Morning will be the next time we communicate .... . Please assist ASAP.

Neal Leeder ********** 11:34 (4 hours ago) to Ice, Tshepo:, Tshegofatso:

Good Day.

Hi Tshepo, hope you are well. Do you have any news in respect of the progress of the Bank Linking the RVN/ TVN No to my UK Mobile No ? It has been over a week since we last spoke & the various e-mails between the Bank & myself (over the last month), however to date I have not been contacted in this regard unless I send an e-mail.

Your last correspondence said that you would contact me shortly (one would assume meaning the same day, that was on Friday the 18th) however I have heard nothing. If there is a delay for whatever reason why is it that no one can just send me a short e-mail explaining such (keeping me informed), rather than no communication at all. All I ask is that you advise me of what is being done to resolve the issue.

I am getting a little annoyed due to the lack of communication and ask that you give me a suitable response/ explanation or resolve the issue before the End of Business Today. I think I have been patient enough & hope you or the RVN Team can finalize the Internet Banking Access ... , before 17H00 Today, alternatively I will have to take it further with a Manager or the Banking Ombudsman tomorrow.

I look forward to hearing from you as well as a Manager Before the End of Business Today.

Regards

Neal Leeder.

********** Mobile No: +44 (0) ***Northern Ireland.