COMPLAINT: MONIES TAKEN BY ABSA BANK, NEGLIGENCE AND POOR SERVICE

COMPLAINT: MONIES TAKEN BY ABSA BANK, NEGLIGENCE AND POOR SERVICE I am reporting a serious matter where my business partner at EazyKasi Essentials (Pty) Ltd deposited money into our business account on 08 July 2021, and the money landed on an account that belongs to us i.e. R MATHEWS AND PARTNERS. When I enquired with Rowayne Keith Bennett who opened our account and I was referred to, he said that the matter will be resolved and nothing has been done even now on 19 August 2021. Instead of money being transferred to our account, it has been closed because ‘We have not deposited monies into the account’. When I followed up and asked him what if we had deposited a significant amount such R10 000 000.00 instead of R200.00 into the account, what could have happened. He said that it would have mattered if it was R10 000 000.00. Including that the bank card would have been received if we deposited R10 000 000.00. So he never addressed that our money went into an incorrect account and never assisted with the bank card we had asked for when we opened the account, and there was never any communication. He also did not show any remorse for the monies that went into a wrong account despite the amount. As a client we view as a Rowayne Keith Bennett Business, Operational, Security and Reputational risk to Absa bank as an organization, that is paints a negligent and arrogant picture of the Absa brand. We propose that Forensics, SARB etc. should pay more focus into such employees’ malicious activities, there might be a bigger motive or threat behind his actions. We highly regretful and need assistance in this matter, as an Absa client. Regards, Ntsikekelo Blessing Ningiza Director: EazyKasi Essentials ***