1 reviews | Active since Jul 2022
Complaint Lodged - Three weeks ago not resolved by ABSA
I am very disappointed in the manner in which Absa has handled my complaint.
I was promised that they will get back to me on the19/09/2023 but till today no one has gotten back to me.
It is very shocking that people in the banking sector can have such a sluggish approach to their duties.
Absa's reply: 05 Sep 2023, 12:13
Dear Thobile Shelembe, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards Marvellus Chauke Absa Bank Group Customer Care
Private Reply TS Thobile S: 27 Sep 2023, 08:02
The 19/09/2023 is long gone, yet no one has gotten back to me, what exactly is happening?
----- Forwarded Message ----- From: Thobile Shelembe <***********> To: Social Media <***********> Sent: Monday, September 18, 2023 at 10:31:19 PM GMT+2 Subject: Re: PROGRESS ON YOUR COMPLAINT – (C-**********0 ) [ ref:_00D1r1GluM._5005qVQnBK:ref ]
The 15/09/23 has long passed but there is still no response, I will now escalate this to the banking Ombudsman.
Sent from Yahoo Mail for iPhone On Friday, September 15, 2023, 4:38 PM, Social Media <***********> wrote:
Dear Miss Shelembe
Please accept our sincerest apologies for the inconvenience caused.
Kindly be informed that our Disputes management is reviewing the transactions in question and they promised to give feedback by 18/09/2023.
We are monitoring the case,
I will extend dates on this matter until 19/09/2023.
I await your reply,
Regards
Marvellus Chauke Specialist Case Manager: Customer Care Customer Value Management
T +**********7 F +**********8 E ***********
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Banks are always on time when it comes to taking money from Clients, they will never fail to deduct money from your bank account but when it comes to them to resolving queries it takes forever! This is pathetic!
I am expecting feedback today by 12:00 mid day, should there be no feedback, I will be escalating this matter to the banking ombuds!
I am very disappointed, considering the fact that the values being queried are very little! Can it take this long for such low value items?
Sent: Friday, September 29, 2023 at 04:29:22 PM GMT+2Subject: Re: PROGRESS ON YOUR COMPLAINT – (C-***0 ) [ ref:_00D1r1GluM._5005qVQnBK:ref ]
Dear Miss Shelembe
Please accept our sincerest apologies for the delay.
Kindly be informed that our Disputes management is reviewing all the transactions you made and they promised to give feedback before the close of business the 02/10/2023.
I will give final outcome on or before 03/10/2023.
Regards
Marvellus Chauke
Specialist Case Manager: Customer Care
Customer Value Management
T +***7
F +***8
E ***
Banks are always on time when it comes to taking money from Clients, they will never fail to deduct money from your bank account but when it comes to them to resolving queries it takes forever! This is pathetic!
I am expecting feedback today by 12:00 mid day, should there be no feedback, I will be escalating this matter to the banking ombuds!
I am very disappointed, considering the fact that the values being queried are very little! Can it take this long for such low value items?
Sent: Friday, September 29, 2023 at 04:29:22 PM GMT+2Subject: Re: PROGRESS ON YOUR COMPLAINT – (C-***0 ) [ ref:_00D1r1GluM._5005qVQnBK:ref ]
Dear Miss Shelembe
Please accept our sincerest apologies for the delay.
Kindly be informed that our Disputes management is reviewing all the transactions you made and they promised to give feedback before the close of business the 02/10/2023.
I will give final outcome on or before 03/10/2023.
Regards
Marvellus Chauke
Specialist Case Manager: Customer Care
Customer Value Management
T +***7
F +***8
E ***