Complaint ignored

Item: Absa
Rating: 2
Author: Alexandra A

I cancelled my AA membership in August 2017 but on 27 October was mysteriously debited 99c, from an account I was no longer using. As it was empty, the 99c unauthorised debit order bounced so ABSA penalised me R250 . I posted my complaint on Hellopeter and Vanessa Crowe responded that she would do something, but she hasnt and my follow up comment was also ignored.

Helpful (0)

Replies (2)

Absa's replyOfficial

23 Nov 2017, 10:03

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply23 Nov 2017, 10:03

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Alexandra A's updateReviewer Update

30 Nov 2017, 16:39

ABSA did not respond at all to my hello Peter complaint BUT when I emailed their action line, it was handled beautifully! Within less than 24 hours, I was refunded the R250! I am very impressed (with their email action line)

Alexandra A's update30 Nov 2017, 16:39

Reviewer Update