Complaint – Harassment and ************ by Unidentified Individual and debt review with threats

I am lodging a formal complaint regarding a serious incident involving an unidentified male who claimed to act in relation to my vehicle while I am under debt review.

This individual:

Failed to provide his name, company, or identification.

Presented no legal documentation authorising repossession or inspection.

Followed me from Kuilsriver Court to my parents’ home (stalking).

Harassed my elderly mother by acting aggressively and raising his voice.

Arrived in an unprofessional state (wearing slippers).

My siblings had to intervene to remove him, leaving my mother distressed and aggravating my own mental health challenges. I have video evidence of this incident.

This behaviour constitutes harassment, is ********, and raises serious concerns about ABSA and any third parties acting on your behalf.

I therefore demand:

The full identity, company, and credentials of this individual.

Written confirmation whether ABSA authorised his conduct.

An immediate investigation and explanation of this incident.

Written assurance that such harassment will not recur.

Further, I note ongoing ******** ************ and threats of legal action despite my protected status under debt review. As per the National Credit Act, ABSA must communicate only through my debt counsellor and cannot pursue separate legal action.

Unless resolved, I will escalate this matter to the National Credit Regulator, the Ombudsman for Banking Services, and, if necessary, take legal action. I expect a written response within 7 business days.