Complaint Escalation. System failure

Hi<br> I wonder when ABSA will actually acknowledge that it is customers that keep them in business. <br> It would be nice if ABSA put their clients and customers at the centre of what they do <br> It would be nice if ABSA used their energy, skills and resources to deliver the best, sustainable results <br> It would be nice if ABSA was a business which customers and clients would consider as the first choice for answers and solutions - their 'Go-To' bank.<br> It would be nice if ABSA recognised me and took my complaint seriously.<br> It would be nice if ABSA appreciated my contribution to their success.<br> It would be nice if ABSA could communicate with me.<br> It would be nice if ABSA valued me as a customer and did not see me as an intrusion. <br> It would be nice if ABSA read my mail below, which was sent 7 days ago and actually thought enough of me to respond.<br> <br> \Due to an ABSA system glitch I managed to do a once off payment twice. A once off payment is exactly as it says \"once off\" <br> I received 2 confirmation sms's 1 hour apart for the transaction.<br> I have attached the screen shot of the \"once off payment\" details.<br> The payment of R2000.00 was replicated.<br> Please get back to me with feedback ASAP\"."