COMPLAINT

I took early retirement from Absa on 31/10/2019 at age 55. To my shock I discovered ABSA had cancelled a funeral policy for my mother which was deducted from my salary whilst still working, No notification was ever received. I emailed Absa HRCC on 11/12/2020. Absa HRCC re**** on 12/12/2020 and informed me it was not an HR matter and referred me to staffvolfuneral@ absa.co.za. I emailed them on 12/12/2020 and to date no reply. I emailed Absa action line on 24/12/2020 and they rep**** on 24/12/2020 that I need to contact HRCC. Long story short I emailed Absa action line again on 15/1/2021 as well as *** and still no reply. All I requested in my first request is to email me the application form as I insist seeing that it is stipulated on the form that the benefit falls away on retirement. All other Absa employee benefits remain after retirement, staff interest rates, bank charges etc. The Action Line case number is c***3.