Complaint

Good evening, another bad experience with Absa Springs Mall branch. Two weeks ago I went into the bank to change my address as we have Two hours later and after much frustration it was changed. The system was slow, the scanner was not working and the printer was jammed. My granddaughter went to FNB at the same time and sat and waited for me for over an hour. Guess what we had to repeat today as my husband needed to update his details. SINCE WHEN DOES THE WARD NUMBER APPEAR IN YOUR RESIDENTIAL ADDRESS??? and guess what the system was firstly slow and then all of a sudden it did not work. I am afraid I think that it is time to thinking about moving our account to another bank. EVERYBODY IS COMPLAINING ABOUT THE SERVICE AT THE SPRINGS MALL BRANCH. WHY DO YOU NOT LISTEN TO YOUR CLIENTS AND PUT ANOTHER PERSON ON THE HELP DESK. EVERY TIME I LEAVE THE BANK I COMPLAIN BUT NOTHING IMPROVES. YOU SHOULD OF HEARD THE PEOPLE COMPLAINING TODAY. JUST TO FETCH YOUR CARD YOU HAVE TO SIT IN THE QEUE FOR AT LEAST AN HOUR.