Complaint

ABSA repossessed our car before investigation and communicating with us while were busy doing follow ups with them and getting no feedback from them after we have received the statement showing that we are owing and seeking for clarity only this Monday they said it was payment relief for August 2020-October 2020 were not accounted for due to the Admin errors on their side and we app**** for 4 months which means November 2020 was not approved and December 2020 we did not make payment because we were waiting for a feedback and from January 2021 we resume with our payments and we even did upfront payment on the other months and ABSA saying it was inconsistent payments. ABSA requested us to pay R89000 to get our car back and the contract is finishing next year after we have been paying for 4 years and that time the car was R87000 this means is double payment.