BJ
Bianca J
1 reviews | Active since Oct 2012
05 Jul 2022, 15:13
Complaint closed without feedback!
Good Day
I had notified Absa last week ( 30.06.2022) that I have been struggling to stop a POS debit from my account and need it to be stopped and my funds reimbursed.
The case was handed to Basani , I received an email that Basani was my case manager. I even forwarded proof of trying to contact the company in question.
And then on the 1st July 2022 the case was closed , no feedback , no action no nothing.
Can someone let me know what is going on with this?
Kind regards Bianca Joseph
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
06 Jul 2022, 10:10Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Basani Hlungwane Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply06 Jul 2022, 10:10
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Basani Hlungwane Customer Value Management Absa Bank Ltd
Best regards,