MM
Michael M
1 reviews | Active since Feb 2016
16 May 2022, 10:13
Complaint closed ********* resolution
Good day I laid a complaint in January about being under review with ABSA that I do not know anything about. On the 28th of January I received this email below from Rezona Louw, after taking her time dealing with my complaint, she still came back without doing her due diligence. She sent me an email to confirm that I AM NOT under debt review however I went to apply for a credit card at the branch and was told THERE IS A DEBT REVIEW HOLD ON MY PROFILE, so where did REZONA get the information?
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Absa's replyOfficial
16 May 2022, 13:34Dear Michael Modisane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply16 May 2022, 13:34
Official
Dear Michael Modisane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Best regards,