VM
Vuyiwe M
1 reviews | Active since Jan 2023
16 Jan 2023, 09:57
Complaint Claim number ***
Good day,
I have been an Absa client for years and I am not happy with their service.
I would like to file a complaint regarding my home insurance claim number *** from Absa Insurance. I emailed on the 23 December 2022, for my ceiling and roof to be fixed as the heavy rains damaged my roof and my ceiling. Now Absa is not willing to assist by fixing it.
I am really not happy with that. Then what is the point of paying every month If they are not willing to fix it. This is pathetic honestly cause this was caused by the heavy rains.
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Absa's replyOfficial
16 Jan 2023, 14:35 Dear Vuyiwe Veronica Miza, Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced with regard to your Insurance claim. My name is Marvellus Chauke and I will be your dedicated contact person and will immediately investigate your complaint raised with us, I will be sending you an email/making contact with you telephonically to provide you with my specific contact details as well as the expected timeframe. The reference number to your complaint is C-***7.
Best regards,
Absa's reply16 Jan 2023, 14:35
Official
Dear Vuyiwe Veronica Miza, Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced with regard to your Insurance claim. My name is Marvellus Chauke and I will be your dedicated contact person and will immediately investigate your complaint raised with us, I will be sending you an email/making contact with you telephonically to provide you with my specific contact details as well as the expected timeframe. The reference number to your complaint is C-***7.
Best regards,