Complaint

Good day I'm an existing client at Absa for a very long time.my account was in arrears then the Legal department placed my account on hold.Its been more than 2 years now that I don't have access to my accounts.the worst part of it is that there was funds im y cheque account which I could not access due to the above mentioned reason.I sent an email requesting them to remove my account on hold because I need them to refund and transfer the funds to an existing account.Kindly advise regarding this situation because I'm in need of the funds in my account.I have all the calls recorded when I called the bank for assistance. My worry is that if they don't give the owner access to her/his account,what would happen with the funds in a long run since other people do not have the strength to do follow ups on such matters. My bond account is also with Absa,there's a flexi reserve that also have funds which I needed to transfer to my bond account but access is denied and can't do anything.Im no longer happy with Absa due the stress that they have caused for me.If your in arrears ,they are very quick to call but when clients need assistance they take their time. I with respect wish my quiry can be taken unto consideration Sincerely yours