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Sammanthe S
1 reviews | Active since Jan 2012
20 May 2019, 12:19
Complaint ATM Dispute - No Response from Absa Northgate
I have had bad experience at Absa Northgate Mall. i have logged a complaint regarding an ATM dispute on the 2nd of May 2019. I still have not received any feedback from them. As I withdrew money from an ATM which was not given to me, it was taken back into the ATM machine, this happened on 30 April 2019. I lodged the complaint with Absa Northgate Mall on 2 May 2019 and I am still waiting for response, when I call the branch I have been put through to a consultant then nobody answers!
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Absa's replyOfficial
20 May 2019, 16:43 Good day Sammy
With regard to your Hellopeter complaint, i have noticed that the case is linked to reference number ***.
Kindly note that the case has already been referred for investigations by the branch, an sms been sent to you on Friday 17/05.
The branch will provide you with feedback as soon as Nedbank has responded.
We apologise for the inconvenience caused to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
With regard to your Hellopeter complaint, i have noticed that the case is linked to reference number ***.
Kindly note that the case has already been referred for investigations by the branch, an sms been sent to you on Friday 17/05.
The branch will provide you with feedback as soon as Nedbank has responded.
We apologise for the inconvenience caused to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Absa's reply20 May 2019, 16:43
Official
Good day Sammy
With regard to your Hellopeter complaint, i have noticed that the case is linked to reference number ***.
Kindly note that the case has already been referred for investigations by the branch, an sms been sent to you on Friday 17/05.
The branch will provide you with feedback as soon as Nedbank has responded.
We apologise for the inconvenience caused to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
With regard to your Hellopeter complaint, i have noticed that the case is linked to reference number ***.
Kindly note that the case has already been referred for investigations by the branch, an sms been sent to you on Friday 17/05.
The branch will provide you with feedback as soon as Nedbank has responded.
We apologise for the inconvenience caused to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd