RG
Rowen G

1 reviews | Active since Apr 2012

01 Aug 2016, 07:22

COMPLAINT: APPLICATION WITH ABSA ***

<p>We have app**** for a further advance on my home loan – application was only approved for an amount of R 52487.00. AT A INTEREST RATE OF 11.76%.??? Seriously????</p> <p> </p> <p>I have requested my consultant to advise ABSA that i do not agree that my property ONLY has a value of R 1 450 000.00 – We requested a physical valuation to be done so that ABSA can send a valuer to do a correct estimate of the value on the property, however this request was declined due to not enough comparisons found in the area????</p> <p> </p> <p>With this decision I strongly DISAGREE, that I do not have the option to request a valuer to visit the property to see if there is more value found than currently noted. We require a response from ABSA in how we can proceed further where we as ABSA clients will be happy with.</p> <p> </p> <p>Me and my wife are very good ABSA clients with a long standing account history and a very good credit record – I do not see the benefit that ABSA will lose in reassuring me by requesting a valuer to do a actual valuation.</p>

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Replies (1)
Absa
Absa's reply01 Aug 2016, 10:57
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd

Best regards,