1 reviews | Active since May 2019
Complaint and Claim Query
I forwarded a claim to idirect a week ago, to date no response. Today i call the complaints department and they were unhelpful too. I spoke to Tumisho Shongwane who had a terrible attitude and kept back chatting and giving me major sarcasm. Not only did he waste 15 minutes of my time, he didn't resolve my query, because he apparently can't find my policy on their system, and in addition to the 10 days i've already waited, now i have to wait another 5. This is totally unacceptable and i am definitely cancelling my policy due to to assistance and bad service and consultants with bad attitude. May someone kindly bother by contacting me and assisting me urgently. Regards
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is c-***9 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide
Best regards,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is c-***9 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide
Best regards,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-***9 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide
Best regards,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-***9 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide
Best regards,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-***9 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide
Best regards,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-***9 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide
Best regards,