Complaint against Gugu Nkosi

<p>My name is Nobuzwe Pikoli, to shorten a long story I submitted a claim on the 15/06/2016 for my car, I never received feedbackfrom the agent my case was assinged to which Gugu, today only after two attempts made by me to get feedback, she sends me an email today statting my claim has been approved, so I requeted for the sttlment to be CIL, due to the poor service I received from Gugu at ABSA Idirect, she said to respond to that, tha ABSA does not do such a settlement, the schedule states we will compensate by paying, repairing or replacing a claimed for item at the time of item being in cover, I pay my premium timeously monthly and this is the service I have to endure, I told her I am not accepting her ffedback and insist on the CIL so I can get a repairer of my choice who will assist me and do me justice.</p>