Complaint against Absa home loans

I have been a loyal client of ABSA Home Loans for almost 19 years and in these many of years have been paying all my mums premiums and never missed one month's payment within this period. My Mum and I signed the mortgage agreement as my mum never worked in her life before and I paid this bond. Yesterday ,I found out that my usual debit order was being processed on my account for almost 70% more than my repayment and i immediately reversed the transaction and then called absa to explain to them what my problem was. All I Want to do his pay my Bond but absa does not want to help me as they want my mum to go into the bank as the house is currently on her name. She is 80 years old and does not understand banking at all and she cannot even walk in basically in her dying stages... I just need help from absa so that I can pay my account up as quick as possible and not be like hundreds or possibly thousands of other people out there where Absa battles to get there money from people who do not pay ? After calling Absa various departments I managed to speak to a agent who informed that my mum needs to go to the bank herself ETC ETC , but ,the issue is that she does not understand and cannot walk either... I realize there are lot of red tape but all I want to do is pay them ? Now apparently a mitigation officer will contact us and now have not heard anything I have my conversation recorded with the agent Promise ,this was on 04 May 2022, @ between 12h20 and 12h40 on ***I informed them that I will not make any further payments until they call me as its useless chatting to my mom who will not understand

Hope they contact me and get this complaint to get their money paid to them...... Thank You Som Pillay , *** C/o Mrs AK Pillay