GD
Graham D
1 reviews | Active since Jan 2018
30 Mar 2020, 14:10
Complaint against ABSA
What is going on with ABSA's service today 30th March 2020? When I try and login to my business account I am told to verify on the app but my business details have disapeared from the app. But on top of this ABSA does not send a verification request. Have never been asked to verify in the past. When I want to reload my business details on the app I get logged into my account which does not help. I need to pay VAT by tomorrow and can't do so. Spent 30 minutes waiting for a consultant on the phone and then the battery on my portable died.
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Replies (3)0
Replies (3)
Absa's replyOfficial
30 Mar 2020, 22:21Dear Graham
Please accept our sincere apology on any inconvenience caused and the delay in assisting you.
Thank you for bringing this matter to our attention. Kindly provide us with your business account number in question to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please accept our sincere apology on any inconvenience caused and the delay in assisting you.
Thank you for bringing this matter to our attention. Kindly provide us with your business account number in question to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply30 Mar 2020, 22:21
Official
Dear Graham
Please accept our sincere apology on any inconvenience caused and the delay in assisting you.
Thank you for bringing this matter to our attention. Kindly provide us with your business account number in question to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please accept our sincere apology on any inconvenience caused and the delay in assisting you.
Thank you for bringing this matter to our attention. Kindly provide us with your business account number in question to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
GD
Graham D's updateReviewer Update
01 Apr 2020, 14:53Well done ABSA for sorting out my problem within 2 days. All sorted now thank you.
GD
Graham D's update01 Apr 2020, 14:53
Reviewer Update
Well done ABSA for sorting out my problem within 2 days. All sorted now thank you.
Absa's replyOfficial
01 Apr 2020, 17:55Dear Graham
It is indeed pleasing to receive complimentary remarks about our bank that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about our bank that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply01 Apr 2020, 17:55
Official
Dear Graham
It is indeed pleasing to receive complimentary remarks about our bank that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about our bank that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management