Complaint against ABSA

Good day I had two account with ABSA Bank, namely: 1. ABSA Credit Card 2. ABSA Personal loans, My ABSA Credit card was handed over to MacRobert Attorneys and I paid this off on the 14th August (Attached is proof of payment sent to ABSA)This matter has been settled. I then contacted ABSA Personal loans to pay off that account, the consultant provided me with the account number, I was making the payment from FNB and the system wouldn’t allow me to make a payment to the account as it gave the error “Public Recipient” exists. So I was forced to select an option from the list, Now ABSA personal loans didn’t come up on the list, I phone the personal loans helpdesk again and they advised I select the ABSA Credit Card option and use my ID number as reference. Which I did, Now they claiming the the payment is not reflecting and requested the account number I paid into, because it’s a public recipient FNB will not disclose the account number linked. Please can I ask if you can trace the payment, I made the following payment : Name: ABSA Credit Card (Public Recipient)

This is not a small amount we talking about and simply put they should be able to trace the payment. I used my ID as a reference and paid into a public listed beneficiary.