Complaint Absa - Late Estate Money transfer

I am the Executor of a Late Estate. In order the open a Late Estate Account with Absa I had to present a lot of forms including an original Executors appointment from the Master of the High court, which I did. Absa had to confirm this with the offices of the Master of the High court and then agree to open a Late Estate Bank account. The L&D account was approved by the Master of the High court and no complaints were received - a certificate of the Department of Justice was issued. Two Bank accounts - A Savings account and an investment account ( which was not reinvested) is with Absa - but they refuse to pay the money into the Late Estate Bank account - because Absa has to confirm all the details again with the Master of the High Court. It is now more than two months. I complained at the branch and at the Complaint resolution centre of Absa. reference number: C-***3 on 9/5/2024 and on 14/5/2024. No reaction. Please help me, the heirs do not believe me any more.