COMPLAINT: ABSA INSURANCE

My house has been leaking since Saturday 2019/02/23, several calls made to Absa, they keep on promising but never come to fix the geyser. It also leaked last year December and they appointed people that had a questionable conduct, who **** so much and at the end left without finishing the job. Iwarned Absa but they decided not to listen to my story but went ahead and paid them whilst my house was still in tatters. To prove that I was right, the geyser has again leaking and I believe they are not responding because they are too ashamed now as I warned them. I made have three calls since from Saturday but still received no assistance.Yesterday (2019/0225) was told that the manger by the name of Praviksha Naidoo would call but he has not called still,already have used a lot of money phoning from my phone, my water bill keep on rising but still no one seem to listen. A year ago, the geyser leaked, they came and fixed the geyser but failed to after come and fix the walls and ceiling board, i have made calls on this but nothing happened. I also reported that the problem with the house foundation which caused my house tiles to always crack every time i put them, instead they employed their people who at the end shift the blame and said the problem was was with house maintenance, it was however not explained how the house maintenance would cause tiles for the five rooms house crack simultaneously. The same thing happened last year and the tiles cracked, they again employed their experts who also shift the blame to me. I now, want to sue them but still trying to gather money for legal fees. Therefore, according to me Absa insurance get a zero (0) on their service