XM
Xolani M
1 reviews | Active since Sept 2024
29 Nov 2024, 09:23
Complaint - ABSA Bank
ABSA Bank loans dept, I submitted a loan application last Wednesday 20 Nov 2024, submitted all the required documents via e-mail and have still not received feedback. I have followed up 2 times already and the consultants I speak to tell me they are unable to assist me and only the consultant assigned to my case can assist me. I have been waiting for a call back from the relevant consultant since Tuesday 26 Nov.
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Absa's replyOfficial
29 Nov 2024, 10:16Dear Xolani Msiza, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply29 Nov 2024, 10:16
Official
Dear Xolani Msiza, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,