Complaint about ABSA centurion ATM not crediting my Account!!

<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">I am highly disappointed, frustrated and furious as on the 03/05/2016 i made a card less deposit of R1350.00 @18:58:34 to my account at the Centurion Branch 2 to my disbelieve while doing the transaction the ATM with ATM no.10602 took my funds provided me with a slip advising that the is a technical problem with the machine with my cash in the device at the time of the issue i called the ABSA helpline where they advised i have to go into the branch and they will assist me with my issue.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;"> </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">On the 04/05/2016 at 08:51 i had entered the branch with the motive that i will be assisted and be reimbursed with my funds, unfortunately i was wrong where there was a process that i had to go through of 9days for my funds to be credited into my account which that was the feedback and advise i received from the client service agent by the Name of Hendrik Van der Vyver when mentioned this i could not believe it as i mentioned to him that i need to pay contractors who were renovating at my house.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;"> </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">on the 07/05/2016 i had returned to the Branch in Centurion where i had made my deposit and once again i was disappointed as i was advised that they do not deal with the ATM's and have a separate department who resolves those queries and when checking the profile he advised no one has reviewed or looked at my query, till to date i have not received my funds or any notification that they are in progress of resolving the matter, all i got is 2 5min calls from Hendrik advising me that he has tried calling the department but no one picks up there calls.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;"> </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">As an ABSA client this matter should be resolved with immediate effect as the ATM machine is not my problem but for ABSA and as a client i want my funds as this has caused me a serious inconvenience to me as i have stated before i need to pay the contractors who assisted me with my property.</span></p> <p> </p> <p class="MsoNormal"> </p>