Complaint about about poor service

I went to hazyview absa back to open an account on the 15th of march that was last week Saturday …I didn’t like what they did to me …the lady that assisted me she took my R100 saying she’ll deposit it so that the account will be active..I stayed 4 days without my account being activated…then I went there again on Wednesday on the 19th and ask what’s happening because my account is not yet active…then the lady said to me I didn’t deposited your R100…and I said to her please give me my money back and cancel the whole thing …I don’t want this account anymore….deep down I was angry but I tried to calm down because it’s been 4 days but still the account is not yet active ..meaning she just took my R100 and kept it there..

And after I told her to cancel the whole process,she didn’t cancel it I don’t know why…coz the account is still on process ..

I didn’t like what this lady did to me…and I don’t know why she took my R100 and kept it there…and I don’t know why she did not cancel the account because it still on process