Complaint

The worst experience is going to a branch not being greeted at the door.no one to show you were to sit or direct then wait for an hour to see a consultant to get your card then when you get there you are told that you cannot be assisted because you don't have a physical ID.is ID number important or is the physical document more Important? I sat there for an hour only to be told that I cannot be assisted.i needed a card was stranded in town and a consultant did not even want to hear my story about my license that I had because he only assist with ID. Tomorrow am going back to ABSA standerton Branch to close my account. No care whatsoever that guy showed me.am done with ABSA .Siyabonga consultant was very rude, he even asked me who said license is identification and if other banks use license as ID.and I said yes then he said not ABSA. 10 year relationship gone to the drain.am done