Complaint

Good day

I need assistance with my account as I have been struggling to close my Absa bank account since last year December. This is getting really frustrating as I have been at the branch twice but I got little help. The first time I went to the branch to close my bank account I was advised that it was done and then to my surprise I got an SMS on my phone regarding charges in my account. Then I went back again to the branch to enquire and the 2nd consultant told me that the account was not closed because of a pending debit order which I was not aware of or told about and now the account has been accumulating fees. I am really tired of this as all I wanted was to close the account as I don't want it anymore and I will not be able to afford those fees. I. Not even using this account anymore.I need this matter resolved urgently or I will take this further.