Complaint

Mr Winter has a bank account with ABSA for his entire life. About 3 weeks ago they notified him that he had to go to the branch to provide his copy of id & proof of address, which he have done 2 days after the notification. Absa bank forgot to upload his id, a week after his bank card amd app still did not work He contacted the branch, they then advised that they forgot to upload the id. He had to do it on the app then. A week later he tried to use his card again. Which still did not work together with the app. The branch was contacted again, where he was notified this time he still need to upload his proof of address. He did that again. It is again a week later and both his card and app is not working. The is the worst service ever. Why did he go to the branch in the first place? Even after 3 weeks this matter is still not fixed.