MM
Mina M
1 reviews | Active since Aug 2019
09 Jan 2020, 12:08
Complaint
After the bank approved me for a home loan, there were two cheques due to myself and then partner. Unfortunately when the cheques were issued through the lawyer, they were already stale when I collected them around June/July. I was taken from pillar to post with the request to reissue them and there seem to be no one to resolve my issue.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
09 Jan 2020, 15:18Dear Mina Maruma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Jan 2020, 15:18
Official
Dear Mina Maruma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care