Complaint.

Made cash send to my mother on 25/11/2024, She went to withdraw the money, but at the ATM she received a receipt written "The transection was unsuccessful and will be reversed automatically." then my mother went to another absa atm in a boxer store only to receive a receipt informing her that the money has already been withdrawn. She went to Absa branch in Flgastaff where she was informed that the time she had attempted to withdraw the money the ATM's were out of cash. and advised that I the bank holder must lodge a complaint at a nearest branch. I lodged the complaint and have been making follow ups only to be referred back and forth from different offices via telephonic phones 'absa helpline, cash send/ digital helpline and ***** helpline'. till t date there's no direction on my money or resolution to my complaint.