Complaint

9 years I have with ABSA I never had such thoughts to cut the business I have with them.

On Friday the 17th 08h43 I went to the absa East Gate to register for banking app, I was assisted by a young lady(Mpho) with such BAD attitude I'll never forget. She started by mentioning irrelevant issues about my account, speaking to me in a disrespectful manner, at some time she could think I can't even read. She was so irritated to assist me.

I couldn't report this same day because I had no time, I came back Monday 20th to report the service, her line manager which took the details about the complaint took my details promised to handle the matter. I bumped to this line manager the next day 21st at same bank, he told me that he had a word with her but he hasn't forgotten about me until today.

I bet if my colour of skin was different, this issue would never existed.